If this BOA, I used to work with the guy that did some of the outsourcing... he used to work at Continental Airlines in Houston. Moved on to be the CIO of BOA.
My staff was cut from 22 FTE's and 60 offshore resources to 4 FTE's and 0 offshore resources while I was vacationing with my family in Disney back in 2002. I spent the first four hours of every day on conference calls while my now ex-wife took our sons to different things in Disney.
I resigned my Director level postion in March of 2007 with that bank. I've been with a different bank since.