[ChildOfThe60s]

If the company is doing its job when training “management”, this scenario was covered well & the shift “manager” knew this would backfire.

I’m guessing the company is more concerned with training management to be sensitive to the alphabet soup grievance groups and didn’t give damn about this kind of behavior towards normal people.

Easier to just apologize to conservatives - they know we won’t burn the building down like the kook lefties.

Side note, it’s been nearly 50 years since I worked in food service, but I’m guessing a “shift manager” makes a pittance more an hour more than the grunts. I was the night manager at Rollins College (Winter Park, FL) student cafeteria in the early 70s and made 15¢ more an hour than the people I supervised. I was of course a heck of a lot more responsible than some of these twerps.

[SamAdams76]

When I worked in fast food back in the late 70s, a "shift manager" was basically a 19 year old kid. Their main job was to make sure the rest of the line workers were doing their job and they'd be trotted out whenever a disgruntled customer asked to "speak to the manager" in order to deal with the situation (so the real manager didn't have to).

The real manager stayed in the back office and rarely came out.

[Svartalfiar]

Side note, it’s been nearly 50 years since I worked in food service, but I’m guessing a “shift manager” makes a pittance more an hour more than the grunts. I was the night manager at Rollins College (Winter Park, FL) student cafeteria in the early 70s and made 15¢ more an hour than the people I supervised. I was of course a heck of a lot more responsible than some of these twerps.

Eh, for a chain/non-fast food restaurant, it's likely higher. When I worked at Spring Creek BBQ back in high school, starting wage for the kids was $5.25 an hour (ten cents over minimum wage means "competitive pay"). Managers were salaried, and generally started around $36M a year or so. Which is about $17/hr, but they likely worked closer to 50-60 hours per week. So $14 to $11.50 an hour. Double to triple what the kids make. Plus benefits.