Here in MD such a story would hardly be news... For the past 30-years the 911 lines (in suburban areas) have been staffed by such morons... Both times that I had occasion to dial 911, the operator hung up on me...
Same here in NYC. I have often wondered if the city recruits 911 and 311 (supposedly connects you to the right city department to handle your issue--ha!) from special ed graduates or random people they find among the homeless. They are (1) stupid (give AOC a run for her money!), (2) apathetic, and (3) lazy.