His beef should be with the guy that stole his identity not apple.
How much that responsibility is going to cost them will be decided in court (or some pre-trial deal).
I don’t see it. A guy using his identity is stealing from their stores so they turn over the identity info with a picture of the thief to the police. The police arrest this kid (whose identity was used) who looks nothing like the picture of the thief. Apple should not report theft?