The Broward Sheriff’s Office’s child welfare unit wanted to lower its caseload as quickly as possible last month, so leaders launched a contest. They called the competition “March Madness” after the college basketball tournament. They challenged child abuse investigators to close as many cases safely as they could. And they offered awards to the winning investigators and their bosses.
An email flier promised a pizza party — punctuated by three exclamation points — to the top unit.
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