[Steve Van Doorn]

First try using a different browser.
Then use outlook.com same as hotmail
Make sure you use cookies.
Reset password
If none of that works.

Found this:
(866) 672-4551 (Choose to speak with a billing representative and upgrade to Hotmail Plus ($20 a year)) Once you do that, they will work with you to get your password reset.

[albie]

Very helpful