This is truly the Undead Thread because, at last I’m ALIVE!!
Two and a half hours on the phone Saturday, with two attempts by Cox to fix the modem remotely. Nada. The last call I made was asking for an appointment “tomorrow morning,” meaning Sunday, between 0800 and 1000.
Sunday morning I waited for either my phone to ring or the Cox truck to show up. Back in the house and called again only to have the Cox robot tell me I have an “appointment for tomorrow, between 8:00 and 10:00 AM.” “Tomorrow” to me meant Sunday morning. “Tomorrow” to the CSR meant today.
So. At 0817 there is a knock on the door. The Cox tech followed closely by a trainee. They were here 25 minutes, and gloriosky! The modem Cox sent to me in August was faulty, and lucky for me, the guy had another one in his truck.
So I’m back in bidness.
Hi, Ganag! It’s good to be back among the Undead!
Excellent!
Hello again!
I’m about to go to Walmart.
How does one fix a smashed device remotely?
Well, in my case, after the first 30 minutes on the phone I would have been all "Can you send someone out? Because, somehow or other, it just flew itself out the window and now it's in lots of little pieces."