The same can be said for Linux users who tell us their grandparents can use it.
But lets see, using Windows (and AutoHotKey) I can easily remap the CapsLock key to ctrl+c, the Esc key to ctrl+v, NumLock to Esc, the middle mouse key to ctrl+x, and with Right Click Context Menu Extender easily add a host of items to the menu, while the ultimate-windows-tweaker-4-windows-10 enables extensive easy customization, and the White-Tiger/T-Clock is a vast improvement over the standard Windows or Linux clock
To some degree you can find some Linux counterparts (though AutoKey is hardly one) but that depends on the distro, and then configuring the depository, which can get corrupted, or you have to find the right command line. And there is nowhere near the depth and maturity of established third party apps to choose from as for Windows. If it were not for LibreOffice and Firefox it would be worse.
I can also usually just right click on a menu icon and find the application exe file, and rename or edit such, which with many Linux distros you cannot, and or require finding more scripts to do so.
In short, i am not criticizing you for finding Linux preferable, but for dismissing Windows users are those who just want a plug and play system, as if they cannot find Windows to be more easily extensively customizable.
In that interest I am still using Firefox ESR., due to the vast loss of customization in Quantum.
Just about every distro allows you to remap keys as part of the distro.
A Linux consists of the standard kernel plus third party apps. Just about everything is an app--that's how Linux is designed, and there are far more Linux apps than there are Windows apps.
In short, i am not criticizing you for finding Linux preferable, but for dismissing Windows users are those who just want a plug and play system, as if they cannot find Windows to be more easily extensively customizable.
It's not that I'm saying they cannot customize Windows, but that they tend to just accept how Windows already operates.