Mine is now as flat and uncomfortable (which contradicts their advertised claim IMO) as every other pilow I've ever owned.
And, no, excessive body weight is not the issue.
Hubby and I love ours! We’ve got medium fill. Since day one I have not woken up with neck pain. At all.
We put them in the dryer every few days, pillowcases and all and wash them regularly. Tried every pillow out there and paid lots of money for crap.
Buy them at bed bath beyond and use multiple coupons. Or check their clearance. I got 4 for $20 each that way.
Wash and dry it. Will fluff right back up. I do it to mine once every two or three months and two years later just as new.
Throw it in the washer and dryer.
You have to wash and dry when they go flat. That reactivates the necessary fluff.
Have you washed your pillow? That keeps it fluffy. I do ours about every month or 6 weeks. We love ours. Only thing is I sleep so deeply now it takes me a bit longer to wake up. They were much more expensive when we got them a few years ago but more than worth the money.
Bought two for each of my sons and they all love them. Also a dear friend called to ask if I had one, said she received one as a gift and can’t believe the neck pain she has had for years is gone.
We had tempurpedic pillows for years, but these are much better. Now I’m wondering where I put them.