We fly United, as it’s really the most logical choice, for our destinations, etc.
We loved Continental and were just sick when United took them over/merged.
We were on a flight, the day the deal was official. Flight attendants were NOT happy. They confirmed that United would be bringing Continental DOWN to its level, not the opposite :(
That’s exactly what has happened.
In ‘05 I flew United out of Heathrow back to Kansas City. A 13 hour flight turned into a 47 hour nightmare. My wife wouldn’t fly again for almost 3 years.
I agree - Continental was usually solid, friendly, and logical. United was dumb enough to cut or even end some of the most profitable (and constantly full) flights Continental had. Markets that United had little to no flights to (International).
I do NOT like United and have, so-far, been successful in avoiding using them. Thankfully, for 100% of the flights I have taken in the last few years, United has never even come close to being competitive in price (unlike Continental that use to be quite competitive in most markets - while maintaining solid service).