It’s artificial, but it’s not intelligence. It’s a computer program. Programs do exactly what the instructions say to do, even if that’s not what the person intended, and then they call the disaster a “glitch.”
I absolutely love your tagline!
All of these “artificial intelligence” programs are nothing but a bunch of statistics. They are trained up from past data and make all of their predictions from that.
So, if some new way of interacting comes along, then the models have to be retrained.