Step 1 of the Comcast "tech" playbook. Step 2: Go back to Step 1.
LOL!!!
Reminds me of the t-shirt sold to computer support nerds. It says PEBKAC and means the support reasoning is that the “real” PROBLEM EXISTS BETWEEN KEYBOARD AND CHAIR.
“This is Raj from Banglapur, please reset your router...already done?..unplug power and see if it restores after 10 minutes off, thank you, come again...”