What mutual agreements would those be? Was there a mutual agreement that the utility would never upgrade their (THEIR not HER) equipment? Does this imaginary mutual agreement apply to generation mix as well so that they would never switch to cheaper natural gas combustion turbines, etc.? How about transmission and power lines? Did those imaginary agreements cover extending their grid to new customers?
The only mutual agreement between customers and utilities is that the utilities provide power and the customer pays for it.
You keep on saying that as if it is a good thing.
I would agree. The arrangement is that the utility dictates and the customer has to take it.
That doesn't mean it is a good thing.
The fact that I may be a long-standing customer in good standing and a homeowner counts for nothing. If the utility wants to come in and unilaterally change the deal, they can and will do so. According to you, I should just lick the hand and take it.