[ConservativeWarrior]

Fair enough. haha

Sometimes, from the customer side, “scope creep” can annoy me. Usually when an assumed element of a project is not included and attempts are made to increase costs due to “scope creep”.

“What? You wanted tires on your car? Scope creep.”

I’m sure there’s a balance somewhere in the middle. :)

[Mr. Douglas]

Sometimes, from the customer side, “scope creep” can annoy me. Usually when an assumed element of a project is not included and attempts are made to increase costs due to “scope creep”.

“What? You wanted tires on your car? Scope creep.”

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Yep. I try to avoid the words when dealing with the client, or make light of it. But your tires example points out the real problem. If I, as the Business Analyst, didn’t include tires in the initial documents, that is on me. On the other hand, if they business says, “we will be moving our offices from Palm Springs to Fargo and we’ve decided we’ll need an integrated block heater in all the engines”, that is scope creep, but also justified and will result in a change board approved change request.

Deciding late in the game that they want TV’s built into the backs of the front seat headrests will be delegated to “phase II”. In fact, to use the car analogy, that will be in next year’s model. :)