I make about a dollar an hour, but I saw in a billionth of a second, as did the entire universe, that this was a pr nightmare.
Apparently, the eeo hire dumb ass, at one billion dollars per year, believed in his Zeus like powers to tough talk his way out of the mess.
I have avoided United for decades, but with such a big hub in Denver I sometimes have to fly them. I was not at all surprised by their initial stand on this one.