I'm inclined to side with United mainly because 1) my guess is that under contract law *and* Federal laws passed since 9/11 United was within its rights to do what they did and 2) the tirade alone shows this clown to be absolutely certifiable and reports confirmed by the LA Times (as I noted in an earlier post in this thread) strongly suggest that he's a filthy pig.
OTOH,this has been a PR nightmare for United.
I'd wager that United's Legal Department is saying "no problem" while its Marketing Dept is saying "Good God Almighty!"
I'm not inclined to side with any airline that determines how they treat their customers by pushing the boundaries of how much physical abuse they can legally inflict on a customer.
I’m sorry, but you gave no coherent answer which matches my question.
I’ll simplify this. You can choose:
1. United Airlines did everything perfectly correct. Piss on that Chinese doctor.
2. United Airlines has had second thoughts and is so very exceedingly sorry and moreover all of the passengers deserve compensation.
3. United Airlines is even more double-extra sorry than option #2 above, and is beheading their nitwit CEO while furiously trying to stop the bleeding during the height of the nation’s airline ticket buying season.