In my humble opinion what United did very wrong was allow passengers to board the plane first without having chosen the four compulsory bumped passengers.
Every time that I was on an overbooked flight the negotiations ans selection process took place in the waiting area.
And since United’s CEO has apologized and the Security officer who caused injury has been suspended, the issue of blame is pretty well settled.
I predict that there will be a substantial (six figure) personal injury settlement to Dr. Dao.
At the World Airline Awards held at the Farnborough (Hampshire, England) Airshow, Skytrax announced the world’s Top 100 Airlines in 2016, voted for by airline customers around the world.
Skytrax World Airline Awards, described as “the Oscars of the aviation industry”, are most coveted Quality accolades for the world airline industry, and a global benchmark of airline excellence.
United was rated 68th best airline in 2016 after being rated 60th best in 2015.
Emirates Air is number one in 2016 and Qatar Air is number 2 after having been number one the previous year.