The doctor purchased a service that allowed the provider to remove him from the flight. He’s the one who didn’t live up to the agreement.
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Actually NO! The agreement (section 25) states they can deny boarding... He had boarded , UNITED has no right to remove boarded passengers under their contract. They verbally assaulted this man who was asserting his contracted rights until he responded and then used his “indignant” response as an excuse to have police beat him and drag him off.
United had an urgent need to get crew to a destination 300 miles away to avoid cascading cancellations due to being unable to meet FAA regs for pilot rest... They could have handled this much better. That doctor has a strong case and will cost UNITED millions ,, he already has in bad publicity.
“The doctor purchased a service that allowed the provider to remove him from the flight. He’s the one who didn’t live up to the agreement.
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Actually NO! The agreement (section 25) states they can deny boarding... He had boarded , UNITED has no right to remove boarded passengers under their contract. They verbally assaulted this man who was asserting his contracted rights until he responded and then used his “indignant” response as an excuse to have police beat him and drag him off.”
Yes, you are right. Earlier today I heard lawyers on Fox News say the same thing,that once a passenger boarded, they cannot be removed for accommodating another passenger. The lawyers said it should have been done at the gate. The passenger became disruptive after he was on the plane and they tried to remove him. United could have bought tickets for their Louisville crew on another airline or bus them there. I was a flight attendant in the past and this is unheard of. You accomodate the paying customer first. Shame on United. They will not win this one. Some idiot supervisor was directing this.
Let me get this straight because other are making the same claim, United employees instructed the police to beat the man?
Actually NO! The agreement (section 25) states they can deny boarding... He had boarded , UNITED has no right to remove boarded passengers under their contract. They verbally assaulted this man who was asserting his contracted rights until he responded and then used his “indignant” response as an excuse to have police beat him and drag him off.
Interesting. I wonder if there's any past cases that would support this view. I could see a judge or jury making the decision that removal before taking off would be equivalent to denial of boarding. I think a captain also has considerable legal power to remove someone from the plane.
Exactly the situation as it stands.