You have a dog in this fight or a bee in your bonnet. You are defending the indefensible.
This was a lousy series of business decisions and an indictment of United’s corporate culture.
You have no experience of jury trials if you think the fine print is going to excuse calling the airport cop thugs and letting this escalate rather than spending $1000 on a limo for a foreseeable scheduling issue.
There should be contingency plans and a passenger should not be exposed to brutality for not immediately bowing and exiting instead of protesting mildly when he is being ejected for their mistakes.
No bee in the bonnet, but I know DOT regulations and United’s contract of carriage.
There is NO legal basis for an award against United whatsoever. There is NO chance United will settle for even a penny. Maybe they will give something for public relations reasons, but that is not a settlement.
I challenge you to describe the legal basis for a case against United.
EVERY airline will call the police if a passenger is asked to leave the plane and they refuse to do so. If there is a problem at that point, it is between the passenger and police. Maybe there is case for complaint against the police, but United here has no fault whatsoever.
EVERY airline involuntarily bumps passengers. Federal regulations specifically allow it is and regulate the regulation granted for it. There is also a contract for your plane ticket that echoes this.