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I've also been on FT for years. United may have been technically right, but the staff were not wise. Apparently after the incident everyone had to get off the plane to clean the blood and it took off 2.5 hours late -- with the beat up doctor! Even though the bad guys in the story are the passenger and the cops, the non-frequent flying public will see United as in the wrong.

I wonder about the doctor. What would cause him to act as he did? Does he have a history of resisting authority? Was he on drugs or drunk? Does he not understand English well? Did he in fact have at least one patient with an extremely serious conditions he needed to care for? Is he under financial stress and needed real money from billings (not vouchers)? Does he have psychological issues that made him act as he did?

Did the passenger just try and explain and the attendant said to her/himself, I don’t get paid enough to deal with this, just walk away and call the cops, let them deal with it. The next thing the passenger knew he was being thrown out of his seat onto the ground by thugs. That sounds so much more likely to me.

Nice try, but the spotlight will soon be on the thug Chicago Department of Aviation security cops who bloodied a small 69 year old man who was presenting no threat.

A department spokesman has already said they don't support their actions and one is on leave - paid, of course.

These guys will be lucky if they're not brought up on criminal charges. I'd be lawyering up. Bigly.