[Zarro]

My wife, with an accounting degree and about 100 hours of research has discovered thousands of dollars in errors, surprisingly all in their favor.

I had a similar experience, except that I don't have an accounting degree. I felt like I had another full-time job, I spent so much time watching over the billing and the "errors", also all in the insurance company's favor.

I even asked my company why they don’t have an ombudsman to help employees navigate this morass.

Would be nice.

Plus, every time we catch a mistake, they credit us and then recalculate every bill since the mistake was made, resulting in even more errors.

Hmmm, my company actually LEFT the original, errored, billing on their web site and just added the new, corrected, version. It was very annoying.

Good luck. Never give up. Question and fight every dollar.

I agree 1,000%. I also made complaints to my employer, so they knew how bad this company (oh, UHC is their initials BTW) is. We have a new insurer this year. They almost HAVE to be better.

[cyclotic]

I told the insurance company In writing that the good by rate for forensic accountants was $200 an hour and if they keep it up, I’ll start billing them.