She’s not ugly, but her mental self image is causing her to wear unflattering clothes and to pose like she’s a teenager. She doesn’t see herself in a realistic light. Could be fairly attractive if she’d make peace with what she is, rather than what she thinks she is or wants to be.
I agree. Her face is perfectly nice, her hair isn’t bad, and she’s kind of plump ... but so are lots of lovely, sweet women. It’s just her style and attitude that’s wrong.
(Well, she may be covered with tattoos, too, but the picture doesn’t show.)