My wife has an HP desktop computer. She called their customer service, told them that she wanted to roll her computer back to original manufacturer’s settings (including Win7 operating system), and they sent her a recovery CD to make that happen. She backed up her files on a portable hard-drive but it wasn’t necessary, her files were all there.
I swear I don’t work for HP or have stock in their company or anything like that, but this really elevated HP in my eyes. I guess they really improved since Carly Fiorina left.