It would be the smart thing for Wells Fargo to do, but you don’t know banks. They will never do it. Never.
I know because I had a bank steal almost $5,000 from me. The bank is called Pacific Premier Bank (formerly Life Bank). They are still in business to this day.
I won’t go into the details but they basically let someone else come into the bank, sign the withdrawal ticket with their own name, and leave the bank with a check. It was an obvious mistake. They refused to give me my money.
Wells Fargo is also a terrible bank. We had a client whose father was quite wealthy. When he died he had set up Wells Fargo to handle the estate. They sucked and continue to suck millions of dollars from that estate every year.
Oh, I know full well WF is a bad bank. What I’ve been trying to say is this particular incident made it to NBC Bay Area, which is a pretty big news station there. As a marketer, I’d be giving the guy his money and making a joyous occasion out of it for the cameras, with a lot of gushing interviews and lovely happy happy tellers all around.
If WF wants to pass up this golden goodwill opportunity to stubbornly play the Grinch, well, that would be pretty typical of them.