I do agree the zoo needs to be up to standards and then some. Sounded like this child didn’t have a hard time getting in, the zoo was depending on the drop off to keep the gorillas in but what about keeping children out? Fail on that part of it.
I take several children of all ages to a zoo several times a year. It is my responsibility (along with other adults in our group) to keep track of the children but with that said I would hope it would be harder for a child to get in that situation.
I must confess that when I heard this story I knew it was dinner bell time for animal rights lawyers.
FWIW, she has not had one client or group demanding changes in police tactics on the dog shooters in our local municipalities. I find that strange.