Same here but I've been saying it since the late 1990s. I started buying books and compact discs from Amazon practically since they were founded around 1994-1995. Now I get pretty much everything from them, even ridiculously small purchases. For example I needed a new set of screws and washers to repair an appliance and while I was at it, I purchased a dog lease and a container of motor oil for my lawn mower. It's so much easier than going to a big-box PetSmart or Home Depot and hassle with the traffic, finding a parking space and waiting in line, etc.
The retail experience is such a hassle. Minimum wage employees who really don't know what they are doing most of the time. Finding the item you need out of stock. Having the cashier spend ten minutes on each transaction.
I went to Kohl's not too long ago because I spilled something on my tie and had to get another one for a client meeting later that day. What a horrible experience. I grabbed a tie and then had to wait in line for 10 minutes because only two of ten registers were open. When I got to the front, I had to endure the spiel about how I would save 10 per cent on my purchase if I applied for one of their credit cards and then was practically scolded for "not wanting to save money" by applying for one. I don't want a Kohl's credit card! I just want to grab my tie and go. But it wasn't that easy. The cashier was typing and typing and typing on the POS terminal and when all was said and done, I ended up getting about two feet of receipt tape handed to me. Then when I tried to leave, the security alarm went off and I had to wait for somebody to come over and validate that I just paid for what I had bought.
That's just one example of the retail experience today.
Exactly. I’ve been to Kohls about twice in 5 years. They only have clothing for the season they are pushing (which may or may not correspond to the weather outside), there is no help finding something, so I was looking through yard high stacks of folded jeans for specific sizes that were all mixed. It took forever and was very labor intensive. Then we went to pay, and, like you, were in line for 10-15 minutes. It was so unpleasant I’d have paid a couple dollars more to buy online. What kind of jeans, what size, bingo, ordered.