This is the inevitable evolution of our market. People were conditioned by Walmart and others to get much more for their money, disregarding the “middle man” retailer, who for generations has been berated, many times appropriately and many times unfairly, as a gouger.
People are trading price and the convenience of home delivery for personal customer service.
I can’t blame the consumer, and I am a retailer myself. I have adjusted for this competition.
I still shop at stores that have real customer service, hard to find now though. Trying to find store employees that know what is in the store, and some knowledge of the products is getting harder. Then often employees are surly, acting as though a customer is a pain.