Just because your computer is new to you, doesn’t mean it’s drivers/controllers/etc are up to date.
Similarly, I purchased, downloaded and installed Quicken 2016 yesterday from amazon.com.
It wouldn’t get past the Intuit ID creation, so I couldn’t launch it. This was bad because before the Intuit ID process, it deleted my previous version of Quicken.
It got worse because Intuit tech support is not open on Saturday. Fortunately, I found the Chat and a guy there helped me. Turned out that the version of Quicken 2016 that you download from amazon.com is not the most recent. He directed me to the update and everything worked like it should.