Outback is out with me. Last visit was awful. Menu said sangria came with diced apples. None in me glass so I mentioned it to my waitress. She dismissed me with a flippant ..we don’t do that anymore. I said but your menu said it does. She just walked away. Then our meals came. There was butter on my husband’s potato but they ran out of butter and mine was dry. Waitress says they are making butter in the kitchen. I asked if they were milking a cow and churning butter? No manager came by. No apologies, and this was our anniversary dinner. Haven’t been back for a dinner since.
You should write to corporate. I have written them a couple times, mostly to say great job regarding servers, but they are really good about responding and at least do a great job of appearing to actually care. Your meal should have been comped, I know it would have at the one I used to go to.
That sounds like the dinner from hell-I’ve only eaten at Outback once, when we lived in the burbs, and didn’t care for it-noisy, long wait, screeching kids all over the place-I’m not into spending perfectly good money to put up with that-I’d rather make my salad and veggies, bake my potato, grill my steak and shrimp at home, with my choice of wine and garnishes for 1/3 of the price...
There were only two restaurants I really liked over the years-one was Cork and Cleaver-that closed years ago-and the other was a small place about 22 miles away-that one got sold to someone-the last time we ate there, the experience was something like what you described. Fortunately, the former owner bought a restaurant about 16 miles from here, and it is a nice, quiet, grownup place with great service and food-I just don’t have anyone to take me there but once in a blue moon-it is expensive and no fun alone...