Posted on 02/02/2016 5:28:31 PM PST by ccmovrwc
My elderly parents are having an issue with malware on the new (Windows 10) laptop they bought themselves for Christmas. Specifically, they have a "Debug browser spyware 895-system32.exe" window that pops us when they open a MS Edge browser. Screen cap can be seen here: http://i68.tinypic.com/2zjm2ox.jpg
Malwarebytes did not help. Any other suggestions?
For the record, yes, I am logged in, my beeber is stuned, and all my base are belongs to whomever. :)
Avira has a good one, but many other AV companies now have them, too. They are typically free. You download and burn an .IMG file to make the CD or DVD you then boot from.
When the volume with the virus is the one you boot with, you may always be playing with an infection that can run around a resident Windows AV program. You can't afford to boot with the infected drive.
Well dang it. Now my problem is even more hugh and series!
Run malwarebytes in Chameleon mode.
https://downloads.malwarebytes.org/file/chameleon
Then run their junkware & mbar tool.
https://downloads.malwarebytes.org/file/jrt/
https://downloads.malwarebytes.org/file/mbar
The first allows the program to load while infected. The second and third removes rootkits and junkware. Junkware seems to be what this thing falls under. It’s prompts are faked, which is SOP for junkware.
And there is always a filesystem restore option on OEM computers, just look up the model number and it’ll be a F12 or F10 or F2 key you kit at boot, and it goes into recovery mode- resetting the OS back to factory defaults. It reimages the drive.
Good luck.
Just get Norton Anti-Virus.
I’ve always had it .. and I’VE NEVER, EVER HAD MALWARE. I’ve had people try to load Trojan stuff .. Norton catches it every time. I check for updates every day when I turn my computer on. Sometimes there are none, sometimes only 1, but other times there have been 7 or 8. Then, on a monthly basis, you can run a scan and it will show you all the people who have tried to access your computer.
It’s great. It’s now running about $40/year; you don’t have to buy new software, you just update it right on your computer before the annual expiration date. And .. for what you get, you can’t beat it.
Safe Mode Malwarebytes scan completed, but didn’t find anything.
Guess I’ll try the system restore and hope for the best.
Thank you so much for your kind words.
Mom and Pop are pretty strongly anti-NAV. They used to use Norton on their previous machine, but got caught by that encryption deal where the hackers want you to pay them to (maybe) return your data.
After that, they switched to Avast.
Hope it helps.
I actually tried to follow those suggestions, but AdwCleaner wouldn’t work. It encountered some sort of a fatal error and rebooted every time I tried to run it. Weird.
Can I give them your number, to help me translate??
I am sorry, as an elderly person I am tech savvy.......so find ofencive people who are elderly who are not.
Your patents may know more than you think and they are getting you to do the work.
Oh yea, use Apple products
Don’t use MS Edge. Seriously.
I apologize. It was not my intention to imply that all elderly persons are not tech savvy, only that my own parents are not.
That’s what I do to the work boxes. We run autonomy backup to copy user data.
I’d never heard that before, but it makes sense. Thanks for the tip.
I’ve never had anything but problems and disappointment from McAfee products.
No problem, really.
My husband has worked in Silicon Valley for decades, we may be different.
(smiley face here)
Which you should also do in safe mode.
My mom fussed at my dad for that very thing. :)
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