Sorry, I didn’t mean to tick you off.
I’m a manager in a software development group and one thing I can tell you is how easy it is for people to come away with the wrong answer no matter how many times and in how many ways you try to tell them the right one.
And the people I work with speak English most of their day, not just when on the phone.
I don’t claim to unnerstand it. There’s probably some deep psycherology behind it. But dat’s de way it is.
I’m not ticked off at you, by any stretch. I’m ticked off because I couldn’t get the techs to understand that I’m not a stupid woman, and there are some things I can do by myself.
When the late Igor was in Arabia, teaching electronics and English to the Royal Saudi Air Force, I would try to call him. Because of the position of women, if the International Operator was female, the Saudi operator would disconnect the call.
I felt the same frustration with Dell as I did when I was making calls to Arabia. It stinks.
*sheesh*