And every Apple store is full of losers trying to get their very expensive phones to work.
Love the new iPhone OS update ‘feature’ by the way - if you lose your wifi connection it automatically kicks in you data, running up huge bills without you even being warned about it.
You're making this up. How about posting a link to a study with stats? Thought so, you can't. Unless you personally have an iPhone and encountered this (as a "loser"). From what I've seen, people at the Genius Bar are there getting tips and training for the most part, or having their new machine configured. Few iPhone customers complaining. As for Microsoft, they copied Apple Store by having an "Answer Desk", which is really an "excuse desk" for the things they get wrong. I was just at the Apple Store last week, helping someone pick up a new MacBook Pro. Genius Bar watched on as I set it up, which took a minute to turn on and set an admin account password. I didn't see any customers there with problems; but then again you probably weren't there.