Incidents of this sort seem to be occurring on a regular basis, which suggests that management types at these various venues are out of touch with what’s going on in the real world.
One our neighbors is a franchisee for a major fast-food chain and, after one of these episodes came to his attention, he put out a memo to all employees stating that any refusal of service to uniformed individuals (police, fire, military) would result in immediate termination—no explanations accepted.
Interesting. I wonder then, what *corporate* thinks about a manager making an *individual* rule for a particular franchise.