Half the desks in America have a Hewlett Packard printer sitting on top. Almost any company would love to have a “disaster” like that...
HP stock plunged between the time she started and the time she left. When she began, HP stock was hovering around $55. It was hovering at $19 to $20 when she was fired. Annual revenue growth declined as well. Annual revenue growth decreased from 7% before she started to 3% when she left. HP stock jumped 6.9% the day she was fired. And Lucent crashed and burned shortly after she left thanks to her lending practices. She offshored 10s of thousands of HP jobs and forced American employees to train their offshored counter parts. What a great American.
The poor quality and incompetence at Hewlett Packard drove away significant shares of the market to the competitors, Dell and Lenovo. The Hewlett Packard LaserJet printers were for awhile an exception to the disaster while a Packard still managed that division of the company. The quality, such as the Vietnamese plastic/nylon gears in the printer, has since devastated the quality of those products as well. The destruction of a previously competent and trusted domestic customer service later outsourced to an incompetent foreign customer service is notorious. Fiorina committed the sin of eating the seed corn of trust and reliability for short term gains that vanished along with her job as the long term consequences of destroying customer trust and loyalty finally made itself painfully evident.
“Half the desks in America have a Hewlett Packard printer sitting on top. Almost any company would love to have a “disaster” like that...”
Out of stupidity or complacency on the consumer’s part they do.
HP invented horrible customer service and planned obsolescence - to the point of perfection. I’ve never been impressed with anything HP - their hardware has always had issues and is the cause for almost all PC repair woes I have dealt with. I won’t use anything of theirs unless it is free and even then I think twice about it and generally shy away.