We recently used Uber for the first time in San Francisco. The cars were clean, the drivers spoke English, and they were professional in every sense of the word. One time on that same trip, an Uber ride was several minutes away, but there was an empty taxi, and we were running late. So we hopped in. It was so filthy and the driver spoke very broken English. When he started to go in a different direction than we had asked, we told him to stop the car, and we got out. We walked the rest of the few blocks to our destination. Uber was much better, and I felt safer than in the cab.
I hope to have THAT experience in the future!!!!