The problem lies in the fact that there was no power cord in the package, so I could not register it from it’s previous owner (whoever it was assigned to.) Had I been able to do that, I’m sure the response would have been better.
As for sending it back, I would have had to refuse delivery of it, to prevent return postage. If I hadn’t opened it, I would not have known there was no power cord, but once I had it opened, I would have to pay for the return. I just don’t have the money for that.
Not if you browbeat the return postage out of them.
Generally, a threat to take it up with the BBB can help.