There is good news and no-so-good news.
The Dell arrived today, and I was all excited to get it hooked up and begin transferring information and *gasp!* there was no power cord!
UNNGH!!!
I was on the phone for 30 minutes, mostly on hold with a person who had an accent from a dubious origin, and then got transferred to that person’s clone who assessed the situation in broken English and promptly transferred me to his clone who gave me a phone number to call for a resolution to the problem.
*sigh*
So I went to the Rebel station to get a couple of cans of Miller to help the nerves calm down somewhat. Haha. (Actually, it’s just an excuse to have a cold brewski!)
And I tried again. This call was almost an hour long and resulted in being transferred time and again to someone else, making a total of five people for the second call, three for the first. English seemed to be optional. Then my CSR training kicked in and I got quiet and patient as I was spelling out my long, complicated last name and the address that defies the rules of English, since it is obviously of Netherlander origin, for the third time, using Whiskey Tango and Zebra.
The end result? The power cord should be here no later than Saturday. So I think I heard...
Sounds like you may have been connected to the New Dehli office.
(Bad pun)
The engineer service is good ,if you need a warranty repair.
That is NOT the Dell I used to know.
I would email CS with a complaint, followed by a scathing review of the CS on whatever site I bought it from. That power cord should have been sent overnight for delivery tomorrow morning.
BTW: On about the 3rd person I would have said, “You know what, forget it. I’m shipping this back and buying a reputable machine from a reputable company.”
Remember the commercial with the customer service person named Peggy?
Gee, face, I’m sorry about the power cord. They should overnight one to you so you will have by noon tomorrow.
I thought Dell was the best PC computer. I hear Acer is good. I’ll keep my fingers crossed this is fixed very quickly.