I was at a Sheetz store last Sunday and I started punching all the screen options to order a sandwich... but it was ridiculous with how the computer was trying to convince you to add another slice of cheese for an extra dollar, and if you wanted gluten free bread or 6 grain whole wheat or 7 grain whole wheat. When I got to the part asking if I wanted the bread toasted alone or the whole sandwich... AND I HAD NOT EVEN DECIDED WHAT SORT OF SANDWICH I WANTED YET... I just hit the back button 14 times to the main menu and walked away.
I avoid self-checkouts too... part of a sales transaction is the experience of dealing with a human being.
“I avoid self-checkouts too... part of a sales transaction is the experience of dealing with a human being.”
Sure, but that is a case of all things being equal.
What if you want a burger, and McDonalds has robots, and burgers for $2, while Burger King has humans, and burgers for $8? Which do you think people would choose then?