It's not just PC nonsense that is killing Walmart. Sam Walton built the company on low prices and customer service. I spent nearly a year managing a tire center and I can tell you that customer service is no longer a priority. I had 4 tire bays and could only use two of them because I had overstocks and bicycle assembly taking them up. Both in violation of written policy. The district office didn't care about that but the store manager did care that I complained. I was open 13 hours a day from 7am to 8pm seven days a week and I was to keep a minimum of 2 techs in the shop at all times - no overtime or you get a written warning (I got one once for being 1 minute over) I had a total staff of four techs. People were waiting four hour for an oil change and were being turned away for tires and battery changes but it was my fault that sales were down.
and it wasn't just my shop. Sporting goods was unmanned about half the time and I don't think hardware had anybody in the department for at least six weeks.
Walmart is the new Kmart
I remember when Walmart used to hire the very Mom and Pop owners, who's businesses went under thanks to Walmart, to run the departments that the owners specialized in.
People didn’t believe me when I said I got written up for 1 minute of overtime at Walmart, but it’s absolutely true.