Or...
“Hello, this is Phil from Microsoft’s Technical Department calling about your Windows product.”
Hah...I got that call a few weeks ago...
I played dumb and told the guy I would allow him access to my PC to fix my problem...
It took him about 20 minutes to figure out he was the one getting scammed...after about the 5th time I managed to screw him up getting access...he figured out I was jerking him around...
I keep telling him the computer would just shut down mysteriously just before he thought he would get access..."wait I need to reboot"..LOL