As a Project Manager in a City Agency that isn’t responsible for the City’s Help Desk I have more experience than I care to share with a “No-help” Desk (as Dogbert calls it).
NYC’s IT agency is the Department of Information Technology and Telephony, or DoITT for short. And they never DoITT - not even for their own projects. They just hit you with more red tape and no-help desk activity.
Double wow-wow.
I like Dogbert.