[trisham]

We flew from Rhode Island to Tampa. I didn’t see a single smile from any of the staff.

[oh8eleven]

I didn’t see a single smile from any of the staff.
As I noted in another post, I've been flying since 1967, when passengers were treated like gold. It was actually a joy to fly.

[Cincinatus]

We flew from Rhode Island to Tampa. I didn’t see a single smile from any of the staff.

If I had to live in Providence or Tampa, I wouldn't be smiling either.

I fly Southwest all the time. Cheap prices, easiest and most efficient boarding of any airline, and almost always on time (or early). Their newer planes (737-800) are reasonably comfortable (at least no worse than any flown by United, American or any of the "major" airlines) and are wi-fi equipped. Southwest now serves decent beer in flight (Fat Tire). Their frequent flier program is vastly superior to United's (on which I had accumulated well over 200 K miles).

So, it's all relative. One man's disaster airline is another man's heaven.