“It also has a price matching guarantee where Best Buy will equal prices of major online retailers.”
They wouldn’t price match a big plasma tv I bought from amazon last year. After much reluctance and arm-twisting and whining, they sort of matched the price, but bottom line, when delivery, sales tax & extended warranty were added up, they wouldn’t price match. I gave ‘em every chance to make a local sale and they refused.
Best Buy (or as I call them "Pest Buy") will match the sale price of the item only. They cannot match Amazon's price once local sales taxes and any other add-on's such as extended warranty are added to the product.
If you're looking to buy a TV and "want it now" then you accept that you're going to get the same sale price on the TV but by purchasing locally you're also going to pay any sales taxes (which are outside of Best Buy's control) or delivery charges (if you opt to have it delivered to your home vs. taking it home yourself and not incurring that charge.)
If you're trying to get Best Buy to match price vs. Amazon, Best Buy will always be at a disadvantage once local sales taxes are included in the price. They're not going to eat the sales tax to match price with Amazon when buying from Amazon means no sales taxes. It's just not a realistic expectation of Best Buy.
(Disclaimer: I buy almost exclusively from Amazon and haven't stepped foot in a best buy in 10+ years. I refuse to pay Illinois Sales Tax, which is why I shop Amazon for everything I can.)
I would have written to BestBuy corporate about that