In the old, paper ticket days, you could just “rule” a ticket mistake like that back to the issuing agent, and get the passenger on the way to his real destination, if you thought it was a legitimate mistake.
In the electronic age, however, it’s not that simple, and many airlines simply do no longer do that, not even for “customer service”. It’s too much of a cost that they are likely to eat themselves, and hassle.
My spelling is crap today, for some reason. Apologies to all.