how much testing did IT do before letting your dept use win7???
We are a branch of IT but specialized and under different management (although we adhere rigorously to their rules and guidelines and consult with them on everything) so I don’t know how much they did on their side or the tools they needed to develop for support.
A lot of times we are driven by clinical necessity to implement certain things, and it is up to us to convince IT that they should partner with us, And there are times when we have to ask them to bend or break the rules that they have in place for hardware, security, networking, databases, etc.
It is a very collaborative process. We think the world of them, because they produce good environments.
They respect us because we play by their rules and they trust us, and when they need us as resources, we treat their requests as if they were handed to us by our superiors.
If they determine our request to bend or break their rules is legitimate, they will work with us hand in hand to manage the exception to mitigate the risk and put safety nets in place.
In turn, when they decline to deviate from their guidelines, we accept it. We explain it to the people above us, and we help them understand why we could not get buy-in. To their credit, our superiors trust us and take us at our word, and very rarely resort to political pathways over collaborative technical pathways.
All in all, it is a good arrangement.