He admitted his mistake and was cautioned, in the reply, to take care of his possessions. ( “Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.” )
We’re discussing a seven year old. They lose things. They make bad choices. They disobey. This one owned up to it. It is perfectly legitimate for a company to choose to be generous when they believe it appropriate to do so.
LEGO is being generous with LEGO’s money. That is LEGO’s prerogative.
Do you really think a 7 yr old sent this email to Lego contritely “admitting to his “mistake” and politely asking Lego for a replacement that he will keep safe forever and ever? Do you have kids? Don’t you find it weird that a Dad’s first impulse when his kid loses his toy is to tell him to compose an email to the company looking for a free replacement? Every man in my life would have told the kid that they should have listened and now they are going to have to go without JayZX until they have money to replace him.