I would tell my customer the simple fact, they need a new toilet.
You got one of those low flow toilets during the period that they were 3.5 gallons, and many of them were lousy, they went through the same process as with the 1.6 gallon flushers (from junk to OK).
At first the manufacturers just used less water with the old designs and bowls, they did that with the early 3.5 gallon water savers and then these 1.6 gallon water savers, but the problems have been worked out now, do some research and you can find great toilets to replace that faulty one of yours.
Personally, I use old 1.6 gallon toilets that I have removed from customer's house because they were weak models (but attractive, one Kohler, one American Standard), and they work fine for me but I do keep a plunger close if they need a bump. If they were an issue, I would go buy a new Toto, or whichever brand is a good one currently.
Any reason those couldn't be retrofitted to handle larger flushes to get rid of their problems?
glad you think the problems where worked out. But what about all the people that paid good money for these perfect condition poorly designed crap catchers?
Seems a recall or good will adjustment should be made for them.