[barmag25]

Delta only has a $50 same day change fee.

[nevergore]

The fee can easily be waived by a supervisor...and usually is...

[maddog55]

Delta sucks plain and simple... customer service is bad, aircraft are old, first class is second class at best and their frequent flyer program is the pits.

[Emperor Palpatine]

I wouldn’t fly Delta, period.

The fees aren’t the issue...its the sh*tty way they treat people trying to use their miles.

If you have the Amex Delta Skymiles card, the best thing you could do is to cancel it.

[DesertRhino]

The only airline worth a damn is Southwest. Nobody else even comes close.

[Sherman Logan]

the North Carolina resident booked a Delta flight, then found out Delta had later moved up the departure time by 24 minutes. That didn’t fit into Pevsner’s plans.

When flying, you really shouldn't make plans that have less than an hour leeway. Just not a good idea.

[JamesA]

I’ve flown Delta for years and have never had a problem.

[upchuck]

I've remarked on here before that it has been years since I flew on an airplane, mostly due to the outrageous, illegal and unconstitutional conduct of the TSA goons.

But here another reason I quit flying: airlines treat their customers like sh!t. From the article:

“There’s no penalty for the airlines to change your schedule, but if you try to change it, there’s a $150 fee,” Hanni [of flyersrights.org] said. “It’s completely lopsided.”

In 2011, U.S. airlines collected nearly $2.4 billion in cancellation and change fee revenue, up from nearly $2.3 billion in 2010. Delta collected $767 million from those fees last year, up from $699 million in 2010.

As for Pevsner’s latest complaint about altered flight times, Delta says it has no merit and should be dismissed. “Flight schedules are not guaranteed,” Delta responded.

I reckon I may fly again someday if I die somewhere not close to home and they have to fly me home in a pine box. But not until then.

[Moltke]

“I like tilting windmills at the people that deserve being tilted at,” he said.

Miguel de Cervantes is spinning in his grave and considering suing his ass over that.

[jaydee770]

ATL is my home airport and I flew Delta every chance I could the first 3 years (I fly about 30 to 45 weeks a year). Barely made it to silver. Delta is hit or miss on service; the fleet is aged; and the Freq-Flyer program favors folks who mostly fly coast to coast or international. Only baggage probs I’ve ever had was with Delta, with a bag not making the trip about 1 out of every 10 flights (no-one else I know had that bad of a baggage prob with delta; guess I was just lucky).

Finally had a gig that a Delta’s schedule didn’t fit and I tried US Airways. After that, switched to US Airways (with Airtran as my other “regular” when US Air’s schedule doesn’t work) and found I climbed the freq-flyer ladder quicker. I now get upgraded maybe 75% of the time. There are fewer direct flights and more often than not I have to deal with 1 connection, but in the past 9 years, it hasn’t been a problem. The connection gives me a break where I can stretch my legs and actually stand-up straight at a urinal (not to be too graphic).

But most business travelers at ATL seem to fly Delta — at least, most folks on the park & ride shuttle get off at the Delta counter. Clearly, it works for them.

I guess my point is if your regular airline doesn’t suit you, don’t be afraid to switch — but find one you like as early as possible and start working the freq-flyer program. The programs that reward segments works better for me, because I fly lots of short flights. If you fly lots of miles (long flights), then Delta’s prog may suit you better.