I don’t see why anybody should be surprised.
More and more people are disconnecting from land lines, plus the local phone companies now get little if any income from long distance calls.
Yet they must still maintain essentially the same infrastructure as during the days when the phone company was a profitable monopoly.
Reduced income - same expenses = reduced quality of service. Something has to give.
Reduced income - same expenses = reduced quality of service. Something has to give.”
Kind of reminds me of the post office.