The problem with MS support begins with when you try to find the support area for the product you want.
Mostly you will find yourself shuffled off to the forums which are almost as useless as the Google Gmail forums.
If you truly want free support from some volunteer folks with the right answers most of the time, go to www.techguy.org.
You’ll never go to Microsoft support again.
Or you could just call me wildbill, I’ll there everyday :) Actually, I am a sales rep. in the the corporate space and what you say about our consumer sales tech support is absolutely true.